At Ransack Viking, we stand behind the quality, durability, and craftsmanship of every blade we produce. This page outlines our Lifetime Warranty, Return Policy, and Replacement Terms so you can shop with complete confidence.

🔥 Lifetime Warranty (Normal Use) – No Questions Asked

We proudly offer a Lifetime Warranty on all knives, axes, swords, and Viking-style tools purchased from Ransack Viking.

✔ Covered Under Warranty:

If your item fails during normal, non-abusive use, we replace it FREE of charge, including:

  • Blade breaks

  • Blade chips

  • Handle separation

  • Structural failure

  • Craftsmanship defects

No questions asked.
Simply email us and we will process your replacement immediately.

✔ How to Claim Warranty

Email us at sa***@***********ng.com with:

  • Your order number

  • Photos of the damage

  • A brief note about what happened

We respond within 24 hours.

✘ Not Covered:

Our warranty does not cover:

  • Intentional damage

  • Abuse or misuse (prying, batoning with thin blades, hammering, etc.)

  • Modifying or altering the product

  • Rust caused by poor maintenance (Damascus & high carbon steel must be oiled)

If you’re unsure whether it’s covered, email us — we’re fair and easy to work with.

🔄 Returns Policy

We accept returns only under specific conditions due to the handcrafted and custom nature of our products.

✔ Eligible for Return:

  • Unused, unsharpened, undamaged items

  • Must be in original condition & packaging

  • Return request must be made within 7 days of delivery

✘ Not Eligible for Return:

  • Used items (covered under warranty, not returnable)

  • Engraved or personalized items

  • Custom-made or modified orders

  • Clearance or discounted items

  • Returns sent without approval

🔁 Exchanges

If you need an exchange (size, style, or different model):

  1. Item must be unused

  2. Request an exchange within 7 days

  3. Email: sa***@***********ng.com

Used items can only be exchanged if they fall under the Lifetime Warranty.

📦 Return Shipping

  • Customer pays return shipping unless the product is defective, damaged, or incorrect.

  • For warranty replacements, we cover all shipping costs.

💰 Refunds

Once we receive your approved return:

  • Refunds are processed in 5–7 business days

  • Refunded to your original payment method

Refunds may be denied if:

  • The item shows use

  • The item was customized

  • Damage occurred due to misuse

  • Return was sent without approval

🛑 Order Cancellations

  • Orders can be canceled within 12 hours of purchase

  • Engraved or custom orders cannot be canceled once engraving starts

📞 Need Help? Contact Us

We are always here to help you with returns, warranty issues, or product questions.

📩 Email: sa***@***********ng.com
📍 Location: Illinois, USA
🌐 Website: RansackViking.com

We respond within 24 hours.