Order & Shipping Information – Ransack Viking

At Ransack Viking, we are committed to providing reliable service, transparent timelines, and quality craftsmanship. Below is all the information you need regarding order processing, engraving timelines, and shipping.

Placing an Order

Ordering from Ransack Viking is simple:

  1. Choose your product from our shop.

  2. Select any options such as engraving or variations.

  3. Add the item to your cart and proceed to checkout.

  4. Complete payment securely.

  5. You will receive an instant order confirmation email.

Order Processing Time

Because our products are handcrafted with care, processing takes longer than mass-produced items. This ensures the highest quality.

Standard Orders

Processing time: 1–2 weeks

Engraved Orders

Processing time: 1–2 weeks
(Engraving adds detail, but does not extend processing beyond 2 weeks.)

Custom Logo Engraving

After placing your order, email your logo and order number to:
📩 sa***@***********ng.com

Once we receive your logo, your engraving will be completed within the same 1–2 week timeframe.

We never rush craftsmanship — each piece is made with precision and quality control.

Shipping Information (USA)

Orders ship from our USA operations in Illinois (IL).
Depending on your location, shipping usually takes:

  • Standard Shipping: 3–7 business days

  • Priority Shipping: 2–4 business days (if available at checkout)

Shipping times may vary during holidays or busy seasons.

International Shipping

International deliveries typically take 10–25 business days depending on customs and destination.

Import duties or taxes (if charged) are the customer’s responsibility.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number.
You can track your package online until delivery.

Address Changes or Order Modifications

If you entered the wrong address or need to update something, contact us within 12 hours:

📩 sa***@***********ng.com

Once your order is shipped, changes cannot be made.

Lost or Damaged Packages

If your order arrives damaged or does not arrive:

  • Contact us promptly with details and photos (if damaged).

  • We will assist you to resolve the issue quickly.

Customer satisfaction is our top priority.

Order Cancellation

Orders can be canceled within 12 hours.
Custom engraved items cannot be canceled once engraving begins.

Customer Support

For questions about orders, shipping, engraving, or anything else:

📩 sa***@***********ng.com

We reply within 24 hours.