Returns & lifetime warranty
What is covered, for how long, and how to start a return.
Two promises, kept apart
A return is about changing your mind. A warranty is about the steel failing. They are different things and we treat them differently.
You have 7 days from delivery to send a piece back if it is not what you wanted. And you have a lifetime warranty against any defect in the forging, the grind, the heat treat or the fittings — with no end date and no receipt hunt.
Returns, plainly
The window
7 days from the day it is delivered, not the day you ordered. Email us inside that window and the clock stops.
The condition
Unused, unsharpened by you, and back in its sheath and box. A blade that has been cut with cannot be resold.
The cost
You cover return shipping. We refund the full purchase price to the original payment method within 5 business days of it arriving.
What the lifetime warranty covers
If we made it wrong, we fix it or replace it. Forever, and for the original buyer.
| Covered, always | Not covered |
|---|---|
| A blade that cracks, chips or bends in normal use | A blade used as a pry bar, hammer or screwdriver |
| A handle that loosens, splits or separates | Rust from being stored wet or unoiled |
| A grind or heat treat that failed | A dull edge — that is sharpening, not a defect |
| Fittings, pins or bolsters working loose | Cosmetic wear, patina and handle darkening with age |
| An engraving we cut wrong | An engraving you approved and later regret |
High-carbon and Damascus steel will patina. That is the steel behaving correctly, not a fault.
Engraved and custom pieces
No returns once it is cut
An engraved piece cannot be sold to anyone else. You have 12 hours from purchase to change or cancel; after cutting begins the order is final.
The warranty still stands
Personalisation does not void anything. The steel carries the same lifetime cover, and if we cut the mark wrong we replace the piece.
How to start either one
Email us
sales@ransackviking.com with your order number. For a warranty claim, add photographs of the fault in daylight.
We answer
Usually the same US business day. You get a decision and a return address, not a ticket number and silence.
Send it back
Sheathed and boxed. Warranty claims: we cover return shipping. Change of mind: you do.
Refund, repair or replace
Refunds inside 5 business days. Repairs and replacements go back into the forge queue and ship free.
Something wrong with a piece?
Send a photograph and your order number. A person in Memphis reads it, usually the same day.