I was sent the wrong knife and Marc has completely ghosted me about an exchange. My wife purchased this Kukri fixed-blade knife for me for Christmas. I was sent a 3.25″ folding knife instead. Paid for a $135 knife; received a $50 knife.
I’ve been kind and diplomatic in my follow up with Marc, but over the last 3 months in my attempts to make an exchange (ie: get the knife my wife paid for) I have sent 3 emails, 2 texts and left a voicemail and I have not received a single response.
Happy to give an honest review if I ever receive the correct knife, but the lack of simple communication warrants a 1-star review here due to a completely absent customer service policy.
Good quality.RK-426 knife is great, got it for xmas. I wish the knife would open better. The finger release is slow and I have to use my hand to open the blade fully. A pocket clip would be nice as well. Had to sharpen it after I got it.
I was sent the wrong knife and Marc has completely ghosted me about an exchange. My wife purchased this Kukri fixed-blade knife for me for Christmas. I was sent a 3.25″ folding knife instead. Paid for a $135 knife; received a $50 knife.
I’ve been kind and diplomatic in my follow up with Marc, but over the last 3 months in my attempts to make an exchange (ie: get the knife my wife paid for) I have sent 3 emails, 2 texts and left a voicemail and I have not received a single response.
Happy to give an honest review if I ever receive the correct knife, but the lack of simple communication warrants a 1-star review here due to a completely absent customer service policy.
Good quality.RK-426 knife is great, got it for xmas. I wish the knife would open better. The finger release is slow and I have to use my hand to open the blade fully. A pocket clip would be nice as well. Had to sharpen it after I got it.
Good quality.
Good quality. I Love the product and the Damascus so good looking art. I will buy another knife from them.
I can’t get anyone from the company to call me back. That’s very concerning.